I currently serve as a one-person web team for UMass Lowell’s Advancement Team. In my tenure I have applied user-center design techniques to maximize our web communications including but not limited to our overall email strategy, developing user-friendly web navigations and developing content patterns for emails and web pages.
Navigation testing and report.
I was part of the Fraud User Experience team. I was responsible for several pieces of the product and have managed redesigns of these elements through the entire process, from requirements gathering to working with a visual designer to testing. I also built out functioning prototypes for user testing.
My publications and conference presentations while at SAS included:
Learnability Testing of a Complex Software Application
Human Computer Interaction (17) 2016
with Cheryl Coyle
Redesigning a Commenting User Interface by Focusing on the User's Task
Poster presented at Applied Human Factors and Ergonomics Conference 2015
with Cheryl Coyle and Jon Nemargut
As part of a team of students at the University of North Carolina, I conducted a usability test on the online music player. Grooveshark. I served as project manager, created user tasks, built user profiles, and conducted quantitative analysis. Full copies of the report and presentation are available below.
Download: Report | Presentation
Skills: Usability testing, quantitative research, evaluation, data analysis, teamwork, task development, project management
Working in a small group, I analyzed a systemic problem in booking exercise equipment at campus facilities. We use observation and interviews to develop a system redesign. This redesign included models, maps, and diagrams that explained user issues with the system and developed our solution to those issues.
Download: Report | Presentation
Skills: User-centered design, user research, data modeling, personas, documentation, interviewing, task analysis & teamwork
I was tasked with developing a new user-centered design based on a specific set of user needs. By choosing a new system over an existing one, I developed original personas, wireframes, and protoypes for this project. The final product highlights my skills in Balsamiq.
Download: Report
Skills: Personas, use cases, task description, scenarios, prototyping, user-centered design, interaction design, responsive design
As part of a three person team for a data visualization class, I served as both the UX lead and the front-end developer. I defined users and use cases, created wireframes, and coded the pages using HTML, CSS, a Bootstrap Framework, and Jade.
Download: Report | Presentation
Skills: Use cases, development, user-centered design, HTML, CSS, visual analytics, data visualization
As part of a team at the University of North Carolina, I investigated the privacy issues surrounding the 2010 Google Buzz launch. We researched users perception of the tools, as well as users perception of privacy. Examining the literature and reports about the product launch, we concluded that Google could have avoided the bad publicity by employing a user and privacy centered design approach.
Download: Report
Skills: User research, research, privacy by design, teamwork
